Evolutia ca formula matematica | Contact Center Magazine

Contact Center Magazine - Prima revista din Romania dedicata domeniului contact centerelor

Evolutia ca formula matematica

Autor: Tudor Teodoridis publicat pe data de: 2008-06-09

Monitorizarea calitatii este un factor important in industria de call center, insa supervizorul este cel care trebuie sa pastreze o nota pozitiva pentru a reduce stresul creat agentului.
Studiile au aratat ca intr-un call center nu este suficient sa existe doar un proces simplu de monitorizare a apelurilor, ci este nevoie de un proces bine pus la punct de asigurarea a calitatii oferite clientilor. In call centerele care nu au un sistem automat de monitorizare a calitatii apelurilor sunt utilizate alte metode care sa asigure acest lucru.

Pentru a citi tot articolul va rugam sa va INREGISTRATI sau sa va AUTENTIFICATI

Acest articol a fost afisat de: 544 ori

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