Gestionarea email-urilor in Contact Centere | Contact Center Magazine
Gestionarea email-urilor in Contact Centere
Autor: Alina Musat publicat pe data de: 2010-05-06
In 1999 conform analizelor efectuate in Purdue University Benchmarking Datamart, distributia interactiunilor cu clientii in functie de canalele de comunicare era urmatoarea
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